ON ORDERS OVER $50 FREE SHIPPING.. 📣📣10% OFF YOUR FIRST ORDER. CODE: NEW10

Shipping & Returns

Shipping

Please refer to the shipping table below for the average delivery time for different continents.

We offer expedited shipping for international orders via DHL&FedEx. If you need something expedited, please click here to contact our customer service. We will do our best to accommodate your request.

Note:

* The estimated delivery time (does not include weekends or public holidays) is from the date that your parcel was shipped, rather than the date of order, and may take longer than the expected date due to an invalid address, the customs clearance procedures, or other causes.

If your delivered order exceeded the expected delivery date:

within 20 days: you can get a new order at 20% off;

within 21-30 days: you can get a new order at 30% off;

more than 30 days: you can get a new order at 40% off.

If for some reason you have not received your items after 60 days, please click here and let us know so we can help.

* Once your parcel arrived in your country, it will be passed to an internal postal service according to standard delivery procedures.

* If you are not in when the parcel arrives, the carrier will leave a card telling you where the parcel is. It might be left in your post box or a safe place or there will be details on how to pick it up or rearrange delivery.

Please see our FAQs page and Shipping & Delivery policy page for further information.

Returns

15 Days Returns Guarantee

Customers can contact us within 15 days from the date of receiving item(s) except the Non-Returnable items. If you have received defective or damaged, wrong size or wrong product, please contact us immediately at our Support Center.

On Baby Epoch's Responsibility:

Baby Epoch will be responsible for any faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items.

Please send us a clear picture or video of the problem, after confirming it is our fault, we will offer you the appropriate solutions for a refund or an exchange.

On Customer's responsibility:

  1. Incorrect order (size of the item):

If the customer has ordered an incorrect size or product, we can also manage return/exchange for them.

  1. Unwanted or unsatisfied items:

If the customers decide that they no longer want the item, they can apply a return for refund or exchange. Please note the items should be on brand new items, unworn, unwashed and unused if customers need to return to us..

Note: On customer's duty, customers will be responsible for paying the return shipping fee and then we can arrange an exchange or refund(not include the original shipping fee).

Non- returnable items:

We will not accept returns under the following conditions:

  1. Items out of the 15 days warranty time-limit.
  2. Washed, worn, used or misused items.
  3. Due to hygiene reasons, we cannot offer refunds or exchange on shapewear, underwear, pajamas and swimwear unless the items are visibly defective.

How to Reach Us

Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as the described item(s), please send us a clear picture or video of the problem.

Return steps

1. Please click here to contact us within 15 days of receiving the product to request a return.

2. Our customer service team will confirm the issues and details, then provide you the return shipping address.

3. Pack your parcel and ship it according to the guide.

4. Get a refund or exchange.

Compensation time-frame

For returned items or items for exchange, we will need 3-7 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Paypal account refunds: Up to 48 hours

Credit card refunds: Between 7-25 business days

Please see our FAQs page and Refunds & Return Policy page for further information.

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