The product processing time depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product.
The item’s processing time is the time from receiving your order to physically dispatching it.
After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article.
Larger orders will naturally take longer. It normally takes 3-7 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 5-10 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
If you would like to cancel a back-ordered item in your order, simply click here to contact us.
Please refer to the shipping table below for the average delivery time for different continents.
We offer expedited shipping for international orders via DHL&FedEx. If you need something expedited, please click here to contact our customer service. We will do our best to accommodate your request.
Please click here to contact our customer service and get the tracking information, we would be happy to look it up for you. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Baby Epoch cannot declare purchased items as a gift or list an amount that lower than the actual product price.
Parcels may take longer to arrive due to an invalid address, customs clearance procedures or other causes that cannot be foreseen or avoided such as war, flood, typhoon, storm, earthquake, severe weather conditions, then delivery will be postponed. In the event of such delays, a proper solution will be worked out by Baby Epoch to decrease your losses.
If the package does not arrive or is signed by others, please contact us within 7 business days of shipment if the package does not arrive on time. Our representative of customer service will get back to you to offer a solution within 24-48 hours, overdue requests may not be processed.
Refused, insufficient address or undeliverable packages will be refunded minus all shipping charges and $8 undeliverable fee, which will be deducted from your original payment. Please place a new order with the correct shipping address/information if you would like your items re-sent.
For more logistics questions, click and read the FAQ.