What does each order status mean?

All your orders are listed in your Baby Epoch account here.
Once we receive your payment, your order will go through several steps before being “shipped out”.
Please refer to the different order statuses and their meanings below:

 

Waiting for payment:

This order is unpaid. Please feel free to pay your order now. Once we receive your payment, we will process your order.

Pending:

At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.

Paid:

You have just paid for your order, we will start to process your order. Thank you for your patience.

Processing:

Baby Epoch will typically process orders 3-7 business days upon payment. Your processing order will go through the following phases.

  • 1. Receiving and allocating items to your order.
  • 2. Inspecting the quality of your items.
  • 3. Packing and printing shipping labels.
  • Once these 3 phases have been done, we will dispatch your order.

    For more information about our dispatch time for your specific item, please refer to the shipping policy.

    Dispatched:

    Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order any more.

    Shipped Out:

    Your complete order has been sent out and is now on its way to you. Please follow up on the delivery in your account and track the item online.

    Baby Epoch Additional Order Statuses

    Partial order dispatched:

    A part of your order has left our warehouse and has been already collected by the courier. The other items are still being prepared for shipment. At this point, you can still contact us to edit the address/items for the items that are not dispatched yet. We will send these as soon as possible.

    Partial order shipped:

    A part of your order has been sent out and is on its way to you. The other items are still being prepared for shipment.

    For the shipped items, please check the delivery information in your account and track the parcel online. We will ship the rest of the items out as soon as possible.

    Canceled:

    Your unpaid order is canceled. Please feel free to replace an order anytime.

    Refunded:

    Your order has been refunded from our side.

    For Paypal payment, please allow 48 hours for the transaction to be completed on your account.
    For credit card payment, it will take 7 to 25 working days depending on your credit card merchant.
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