When will I receive my items?

All items are produced and shipped from our facility within 7 to 15 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us: Mail: service@babyepoch.com if your order hasn’t arrived within the expected lead time.

What methods of payment do you accept?

For the time being, the website only accepts PayPal payments. We are contacting the bank to open other payment methods. After the opening, the payment icon will be added on the website.

Do you ship internationally?

Currently, we are shipping to USA only.

Your page is not loading, what’s happening?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

Can I change or cancel my order?

You can change or cancel your order within 24 hours of ordering. after that, it will be dependent on whether we shipped the product already or not.

Is my payment secured?

Yes. 100% secured. we ensure your safety and peace of mind.


  • Email:service@babyepoch.com
  • Phone Number: +86 18218183057
  • Address: Group 5, Pinghu Village, Zhijiang, Hubei 443214, China
  • Operating Hours:

  • Monday to Friday, 9:00 am to 6:00 pm China time